Frequently Asked Questions

Of course! It's best if you send us an email with a product link and your question, we're happy to give you hand.

If you wish to cancel your order, please contact us immediately at support@sametol.com. We can cancel orders before get shipped. Once processing is over, cancellations are no longer possible, and you will need to follow our return process after receiving the item.

Of course! No strings attached.

To initiate a return, email us at support@sametol.com with your order details and reason for return. We will guide you through the next steps.
For more information, please visit our Refunds.