Shipping Policy

Important Details:

  • Order Submission Deadline: 13:00 CET. Orders placed before this deadline will be processed on the same business day.
  • Processing Duration: 0-1 business days
  • Expected Shipping Timeframe: 2-3 business days
  • Shipping Costs - shipping is free on all orders.

Details on Order Handling and Shipping
After your order is placed, you will get a confirmation email indicating that processing has started. Processing usually finishes within 0-1 business days (Monday to Friday). When your order is dispatched, we will send you an email with tracking information so you can monitor its status.

Once processing is complete, your order will be shipped out. Delivery generally takes 2-3 business days (Monday to Friday), depending on the destination, courier availability, and other logistical factors.

Country and Cost of Delivery
Shipping is free in the United States on every order, regardless of price.

Delays
If your order has not arrived after the maximum expected processing and shipping time, please remain patient and check your tracking. Contact us at support@sametol.com if you need help.

Track Your Order
You will receive tracking information via email once your order is handed to the delivery company.

Order Cancellation Policy
If you wish to cancel your order, please contact us immediately at support@sametol.com. We can cancel orders before get shipped. Once processing is over, cancellations are no longer possible, and you will need to follow our return process after receiving the item.

Issues & Damages
Despite thorough packaging and quality inspections, mistakes can happen. If this occurs, please send clear photos showing the issue, including any packaging damage, to support@sametol.com. We will evaluate your claim and make sure you get a replacement or refund.

Customer Support

Open: Mon - Fri | 9:00 - 18:00 CET

Contact Options

Email: support@sametol.com
Phone Number: +420234043285

Business Information
Sametol by ECOM NETWORK LIMITED

Business Address: 
20 Millands Close
Swansea
SA3 4SE
United Kingdom

Company Number: 15961643
DUNS: 232265776