Refunds

Key Information

  • Return Window: You may return items within 30 days from the date they were delivered
  • No Restocking Fees: Returns do not incur any restocking charges
  • Refund Processing Time: Refunds are typically completed within 7 days
  • Return Shipping: Customers must pay for the cost of sending items back
  • These rules are in accordance with our Terms and Service
  • We accept returns for any reason, change of mind included

  • Returning Items

    Items can be returned up to 30 days after delivery. To initiate a return, please email us at support@sametol.com with your order details. Returned products should be unused, unwashed, and include all original tags and packaging. Returns requested after 30 days will not be accepted.

  • Return Procedure

    Before sending anything back to us, please contact us at support@sametol.com. Include your order number and the reason for returning the product in your email. We may not accept returned shipments without prior approval, so it is important to contact us first.

    Once we have confirmed your request, we will send you clear instructions on how to proceed. Pack the goods carefully to prevent damage during transport. The customer is responsible for the return shipping cost.

  • Refunds

    When we receive and inspect your returned items, we will refund the amount to your original payment method. Refunds are usually processed within 7 days. No restocking fees will be charged. Please be aware that bank processing times may vary.

  • Exchange Items

    We believe that every customer deserves a product that fits them perfectly. If you have received something that does not meet your expectations (whether in terms of size, color, or type), we will be happy to help you exchange them. Just write to us at support@sametol.com and include information about your original order and the product you would like to exchange it for.

  • Order Cancellation Policy

    If you wish to cancel your order, please contact us immediately at support@sametol.com. We can cancel orders before get shipped. Once processing is over, cancellations are no longer possible, and you will need to follow our return process after receiving the item.

  • Issues & Damages

    Despite thorough packaging and quality inspections, mistakes can happen. If this occurs, please send clear photos showing the issue, including any packaging damage, to support@sametol.com. We will evaluate your claim and make sure you get a replacement or refund.

Contact form

Customer Support
Open: Mon - Fri | 9:00 - 18:00 CET

Contact Options
Email: support@sametol.com
Phone Number: +420234043285